OFFICE POLICIES

PMAofficepolicies1

Late policy:
We try very hard to run on time. If you are running late please notify us. We reserve the right to reschedule you so that we can keep other people on time.

No show policy:
Please notify the office of appointment cancellations 24 hours in advance. Otherwise, we reserve the right to charge a No Show Fee of $40.

Referral policy:
We have a very close relationship with our many trusted consultants. We prefer you call us for suggestions for referrals so that we can carefully coordinate your care.

Hospital policy:
We are one of the few remaining primary care groups that see our own hospital patients. We prefer Methodist Hospital for your care. A physician is available 24/7, please either go directly to Methodist emergency room or call our after hours number for emergencies. The reason we do this is we believe continuity of care is extremely important.

Refill Policy:
In order to assist with your health care we are requesting that you bring an updated medicine list to all your appointments. This will assist your physician and medical assistant with current information when refilling your medicine. The front office staff will provide you with a medicine list form to bring back for your next appointment. You may also download and print one by clicking here.

On your refill requests please specify if you are requesting brand name or a generic substitution. Please specify the strength, dosage and if a ninety day prescription is required. Also, please include if you would like your prescription sent to the local pharmacy or to a mail order pharmacy. The same will apply if you are requesting your refill from the pharmacy. Please verify the above information with your pharmacy.

Our prescriptions are sent electronically. We do not accept faxed refills unless the pharmacy is in a rural area and there is no internet, or the pharmacy does not accept electronic prescriptions. Please allow 48 hours for your refill during regular working hours. Written prescription will require more time depending on if they need to be mailed.

Prescription refills after hours:
PMAofficepolicies2We have issued a policy to all patients reviewing our refill process. If you have not received a copy please ask the front office staff for a copy. We ask that you allow 48 hours for a refill during regular weekday hours. After hours requests and written prescriptions take a longer time frame. Routine prescriptions should be refilled by your personal physician.

Prescriptions written by other physicians/ or specialists should be refilled by that original physician unless expressly allowed by your physician at PMA. If you call and request a refill after our office has closed and on weekends a charge of $30.00 will be incurred for this service. This will not be billed to any third party and will be the patient’s sole responsibility.

Treatment Over the Phone:
We strongly encourage you to be seen and not treated over the phone. In the event that extenuating circumstances prevents you from being evaluated and we can safely treat you over the phone, a charge will be billed for this time spent on the phone and the complexity of the issue discussed. This charge will not be billed to any third party, and will be the patient’s sole responsibility. The physician on call after office hours and on weekends will determine if it is safe to treat over the phone. Treatment may or may not require a prescription called into the pharmacy.

Phone Call:
Often physicians receive calls after hours and weekends from patients to consult with them on medical issues. You may be charged $30.00 to $80.00 for this phone consultation depending on the length of time spent on the phone and the complexity of the issues discussed. This will not be billed to any third party and will be the patient’s sole responsibility.

Record Release Policy:
Medical Record Release Fee will be $25.00 for the first 20 pages and $.50 per copy page thereafter. The information will be released within 15 business days after the date of receipt of the request, and reasonable fees for releasing the information shall be paid by the patient or someone on his behalf. In the event payment is not included with the request, within ten calendar days from receiving a request for the release of records for reasons other than emergency or acute medical care, the physician shall notify the requesting party in writing of the need for payment and may withhold the information until payment of a reasonable fee is received. Billing History fee is $15.00. (Reference: Texas Medical Board Rules; Administrative Code, Title 22, Part 9, Chapter 165)

Financial policy:
Please see Financial policy under new patient forms.


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